Exchange & Refund Policy
Replacement and Return Policy:
The Maximum time of replacement & return Shall be within two days and a fee 2kd.
The products should not be tampered or void any manufacturing Policy.
* Replace and Return by Connecting to Omahat.
The cost for exchange is 2kd
The cost for refund is 1kd
The maximum time for exchange and refund by Omahat is two days.
*if their is a mistake in order or defect of manufacturing in the product, it will be free without delivery fees.
First: Replacement policy:
For any items to be replaced, it must have the following terms and conditions:
- The item should be in the same condition as it was while purchasing.
- The customer has not used it in any way.
- The item shall not be subject to rapid damage.
* Number of days in which you can replace the products
- Clothes are replaced within 5 days, only.
- Other products within 14 days from the date of purchase according to the law of the Ministry of Commerce in the State of Kuwait.
We do not accept any products that needs to be switched between products that fall into the following categories:
The biting pits
Toys for calming the babies
Breast sucking tools
Toilet Training Items
Milk and food items
The support belt for pregnant women
Goods that are not in their original condition or packaging
Goods damaged due to misuse
Perfume, health and beauty products (such as skin care products, makeup, cosmetics, and other products that are personal to your order).
The product must be checked by the shop and it must be in good condition and then approved
(According to shop policy)
If there is a mistake in the order or defect of manufacturing in the product, the product replacement or return will be free of charge and without the delivery fees.
External replacement and return:
Refund is made if the order is not received or if it has a manufacturing defect.